Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and Item & Proof Of Purchase, and mail your return to the following address:
Wall-Ez
Attn: Returns
2727-5 Clydo Rd
Jacksonville, FL 32207
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Will accept returns of unopened items for original purchase amount (Plus $8.95 shipping & handling; customer is responsibility to ship item(s) back)
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● A $24.95 restocking fee will be charged for all returns in excess of $24.95.
● Restock Fee of $29.95 only applies to Wall-Ez Kit
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(904) 304-2279
wally@wall-ez.com